Informativa sui rimborsi

We want you to feel confident when shopping with LEMO. If you receive a damaged, incorrect or defective item, please contact us within 7 days of delivery with your order number and clear photos or videos. After checking the issue, we will offer a suitable solution such as replacement, refund or partial compensation.

For hygiene reasons, opened or used disposable personal-care products cannot be returned unless there is a confirmed quality issue. Unopened items may be eligible for return according to the final store policy and local market rules.

For B2B or wholesale orders, return and refund terms should be confirmed before payment. Customized bulk arrangements, if any, may not be cancelled once confirmed.